Frequently Asked Questions
Our standard shipping is USPS with typical transit time of 5-7 business days. If you would like a different shipping option, please contact us at email@example.com.
Orders ship between 1-3 business days of the order date. As soon as your order has been mailed, you’ll receive a shipment confirmation email containing a tracking link. Transit time averages 5-7 days for US destinations. International orders often take up to 4 weeks to be delivered.
If you have any questions or concerns regarding your order, we will be happy to assist you. Please feel free to to contact us at firstname.lastname@example.org or phone our store at 907-333-4657.
No, but if you open an account, you’ll be added to our list of folks that receive coupons and info about sales.
If you’d like to make a change to your order before it has been shipped, please email us at email@example.com.
Absolutely. All transactions are secure and encrypted and we don’t store any of your payment information.
We accept all major credit cards – Visa, MasterCard, American Express and Discover. You can also pay using PayPal.
Unfortunately, we’re unable to accommodate most custom orders, but we have been known to make exceptions when our schedule allows and the order is over 100 items. Get in touch and we’ll see what we can do!
Oh no! Let us take care of that for you! Please call our store manager at 907-333-4657 or email us at firstname.lastname@example.org for a replacement.
Yes! Please get in touch at email@example.com to start the wholesale process.
We do! The Octopus Ink gallery is located in Anchorage Alaska (410 G street). Please stop in next time you are in the area.