Frequently Asked Questions

 

What shipping methods are available?

Our standard shipping is USPS with typical transit time of 5-7 business days. If you would like a different shipping option, please contact us at heart@octopusinkclothing.com.

How long will it take to get my package?

Orders ship between 1-3 business days of the order date. As soon as your order has been mailed, you’ll receive a shipment confirmation email containing a tracking link. Transit time averages 5-7 days for US destinations. International orders often take up to 4 weeks to be delivered.

How can I get in touch with someone about my order?

If you have any questions or concerns regarding your order, we will be happy to assist you. Please feel free to to contact us at heart@octopusinkclothing.com or phone our store at 907-333-4657.

Do you accept returns or exchanges?

Items in unused condition may be returned for an exchange within 30 days of receipt. If you want to return a product or you received a damaged product, please email us at heart@octopusinkclothing.com to start the return process.

Do I need an account to place an order?

No, but if you open an account, you’ll be added to our list of folks that receive coupons and info about sales.

How can I change my order?

If you’d like to make a change to your order before it has been shipped, please email us at heart@octopusinkclothing.com.

Is buying on-line safe?

Absolutely. All transactions are secure and encrypted and we don’t store any of your payment information.

What payment methods are accepted?

We accept all major credit cards – Visa, MasterCard, American Express and Discover. You can also pay using PayPal.

Do you accept custom orders?

Unfortunately, we’re unable to accommodate most custom orders, but we have been known to make exceptions when our schedule allows and the order is over 100 items. Get in touch and we’ll see what we can do!

My order just arrived and an item was damaged, what do I do?

Oh no! Let us take care of that for you! Please call our store manager at 907-333-4657 or email us at heart@octopusinkclothing.com for a replacement.

Where do your designs come from?

My imagination.

love,

Shara

Do you wholesale?

Yes! Please get in touch at heart@octopusinkclothing.com to start the wholesale process.

Can I use your product images on my blog?

Yes! However, if you’re going to use our images, please link back to the product page or our website. We love when bloggers feature our work!

Do you have a store I can visit?

We do! The Octopus Ink gallery is located in Anchorage Alaska (410 G street). Please stop in next time you are in the area.

Are you hiring?

If you are interested in joining the Octopus Ink team, send us an email with your resume and a brief note about why you’d like to work together. We may not be hiring at the moment, but often need additional help to accommodate busy seasons and special projects.

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